Account & Enterprise Support
Managing your account, recovering access, and enterprise plans and support.
5 articles
Setting up and managing your account
Create a free account at pteri.org — no credit card needed — then manage everything from your Developer Dashboard.
Recovering account access
There's no password to reset — recovery is based on your own backup, by design.
Enterprise plans and how to reach us
$299/month, custom SLA — routed through one contact form, no separate SLA document published yet.
Open an effective support ticket
What each field is for, and what makes a ticket resolve faster.
Escalating a critical issue
For an active SEV-1: what to do, and what to expect.
Still need help?
Kai answers instantly from this knowledge base. If it can't resolve your issue, it hands you to the Kakr Labs support team.