Troubleshooting
Common API and authentication errors and how to resolve them.
9 articles
Common API errors and how to resolve them
successful:false on a 200, missing headers, and other frequent gotchas.
"Challenge expired" or "invalid signature" during sign-in
Why authentication challenges fail, and how to resolve it.
MFA is not working: first checks
The short list of things to check before opening a ticket.
Troubleshooting overview
Start here before opening a ticket — most common problems have a first-checks article.
Support severity levels
SEV-1 through SEV-4 — how KAKR support classifies incoming tickets.
Production incident support process
Check status, classify severity, open a ticket with the right details.
API error code reference
The error patterns confirmed in this knowledge base, in one place.
Understanding KAKR error messages
Where to look, in order, whenever something fails.
Safe diagnostic information without sharing secrets
What to include in a report, and what to redact first.
Still need help?
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