Troubleshooting overview
Start here before opening a ticket — most common problems have a first-checks article.
Pick the article closest to what you're seeing:
- MFA is not working: first checks
- "Challenge expired" or "invalid signature" during sign-in
- Common API errors and how to resolve them
- Understanding the API response envelope — the most common cause of "it looked like it worked but didn't"
If none of these match, or you suspect a live production issue, check service status first, then see the production incident support process for how to open a ticket that gets picked up fast.