Troubleshoot MFA enrollment
Common problems while setting up MFA and device verification for the first time.
See MFA and device verification for how enrollment is supposed to work. If it's not going smoothly:
"Enrollment won't complete"
Confirm the device has a working internet connection and that biometrics are actually enabled on the device — enrollment needs both to sign the initial binding challenge.
"eSIM binding fails"
eSIM-bound step-up verification depends on the device's own eSIM being active. If you've recently changed carriers or eSIM profiles, that binding may need to be redone from your device's security settings.
Still stuck?
Submit a ticket under Account & Access with the device type and approximately when enrollment was attempted.